Retrieving account - Guild Wars Forums

Showtime · Dec 10, 2014, 10:27 AM // 10:27

Hi Boys and Girls,

Been away for a while and thought I'd try to get my account up again. I think I tried once last year, but it seemed like there was little or no support. I couldn't figure out who to ask to reset my password to my main account. I can get into my alts, but no dice with main even though I have my email and character name. I'm installing the game as I type this and I'm going to try to submit a claim, but none of my accounts are linked to gw2 yet. Will they still be able to help? Anyone else been able to get their pw reset recently.

TIA

**Marty Silverblade** · Dec 10, 2014, 09:46 PM // 21:46

GW1 support can be found at guildwars.zendesk.com. However, that now tells you to go here, which looks like what you need. I don't have GW2 either but can log in. You used to be able to do it through the NC Soft account system but you can't anymore.

FinishOffGWone · Dec 11, 2014, 01:02 AM // 01:02

[email protected] is what i used for my non linked Mule Account, it took around a week to get it sorted(just slow emails), other then that it was really helpful, I also used Character Name, Email and added one of my access keys that i used to start the mule account to make things run quicker(less emails).

Showtime · Dec 21, 2014, 11:35 PM // 23:35

Thx for help! Figured out one of them.

Dec 10, 2014, 10:27 AM // 10:27	#1
Showtime Forge Runner Join Date: Sep 2005 Guild: WTB Q9+5e Bows/Q8 14^50 Weapons Profession: R/P	Retrieving account Hi Boys and Girls, Been away for a while and thought I'd try to get my account up again. I think I tried once last year, but it seemed like there was little or no support. I couldn't figure out who to ask to reset my password to my main account. I can get into my alts, but no dice with main even though I have my email and character name. I'm installing the game as I type this and I'm going to try to submit a claim, but none of my accounts are linked to gw2 yet. Will they still be able to help? Anyone else been able to get their pw reset recently. TIA

Dec 10, 2014, 09:46 PM // 21:46	#2
Marty Silverblade Administrator Join Date: Jun 2006	GW1 support can be found at guildwars.zendesk.com. However, that now tells you to go here, which looks like what you need. I don't have GW2 either but can log in. You used to be able to do it through the NC Soft account system but you can't anymore. __________________

Dec 11, 2014, 01:02 AM // 01:02	#3
FinishOffGWone Ascalonian Squire Join Date: May 2012 Profession: W/	[email protected] is what i used for my non linked Mule Account, it took around a week to get it sorted(just slow emails), other then that it was really helpful, I also used Character Name, Email and added one of my access keys that i used to start the mule account to make things run quicker(less emails).

Dec 21, 2014, 11:35 PM // 23:35	#4
Showtime Forge Runner Join Date: Sep 2005 Guild: WTB Q9+5e Bows/Q8 14^50 Weapons Profession: R/P	Thx for help! Figured out one of them.